Just as dentists are encouraged to conduct risk management analyses of their practices, it also makes sense to conduct educational assessments to identify: Communication gaps Policies that should be revamped or reinforced Opportunities for education about new topics or issues, as well as re-education about subjects that have already been addressed in new employee training or… Continue Reading Staff education is a wise investment
Effective communication skills are essential for all dental professionals. Below are some strategies for improving communications and patient care in your dental practice. Provide each new patient with a written introduction to the practice. Implement a written confidentiality policy. Implement dentist-approved telephone triage, patient advice and urgent care guidelines. Routinely review and update these procedures. Establish appropriate timeframes… Continue Reading 12 strategies for improving communications, patient care in dental practices
Negligent referral is a type of allegation that might be used in dental malpractice lawsuits. This allegation attempts to impose liability on the referring doctor for a poor outcome that may have been associated with work performed by a specialist. Adequate documentation may help prevent or defuse a negligent referral allegation. Every dentist should have… Continue Reading Tips for avoiding negligent referrals
Staff members who answer the telephone are a valuable asset to any dental practice. They serve as the “front line” of communication and make an important first impression on behalf of the practice and its doctors. They may also be the first to identify a patient who has an urgent or emergent condition — one… Continue Reading Who’s answering the phone? Why telephone polices are important