Staff members who answer the telephone are a valuable asset to any dental practice.
They serve as the “front line” of communication and make an important first impression on behalf of the practice and its doctors. They may also be the first to identify a patient who has an urgent or emergent condition — one that needs clinical assessment, advice and perhaps even prompt intervention.
Every dental practice should have clear guidelines that specify the level of telephone interaction each employee may engage in with patients.
Does your practice have guidelines in place? Review why telephone policies are important.
For more risk management resources, call Professional Insurance Programs – your agency that is owned and operated by the Wisconsin Dental Association and which is the exclusive provider of your malpractice policy with MedPro – a Berkshire Hathaway company.
800-637-4676
www.insuranceformembers.com
[email protected]
Submitted by: Professional Insurance Programs
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