Comprehensive listing of federal, state poster requirements for employers

The purpose of this article is to keep dental employers informed of the poster requirements mandated by state and federal law. It is important to comply with the information posting requirement and ensure staff access to the information. The posters should be displayed in “plain viewing sight.” The following is a comprehensive list of state… Continue Reading Comprehensive listing of federal, state poster requirements for employers

Cyber insurance

The use of technology is unavoidable in today’s world. We must educate ourselves on the inherent risks and exposures, take steps and seek advice on how best to protect ourselves from loss of information and how to protect ourselves from the financial impact of a cyber event. Cyber insurance has continued to evolve as legislation… Continue Reading Cyber insurance

Collaborating with dental staff to improve patient safety, adherence and satisfaction

Dental staff members play an essential role in patient safety as well as patient satisfaction as they interact with patients every day. However, they can also be part of interactions that may result in errors, misunderstandings and dissatisfaction. To minimize these unfortunate situations, dentists need to collaborate with dental staff and provide them with assistance,… Continue Reading Collaborating with dental staff to improve patient safety, adherence and satisfaction

Checklist: Terminating a provider-patient relationship

Healthcare providers have the right to treat the patients they wish to treat and to terminate relationships with patients for various reasons. However, providers should use caution when discharging patients from their care. Before taking action, review the patient’s record to ensure it contains adequate, objective and factual documentation that supports the decision to end… Continue Reading Checklist: Terminating a provider-patient relationship

CHECKLIST: Strategies to Support Patient Comprehension

A significant challenge in healthcare communication is ensuring that patients understand both verbal and written health information, including clinical explanations, recommendations, instructions, educational materials, and more. Health information and services often are unfamiliar and confusing, and people of all ages, races, cultures, incomes, and educational levels struggle with health literacy and numeracy. Taking steps to… Continue Reading CHECKLIST: Strategies to Support Patient Comprehension

Minimizing the Impact of Scheduling Gaps

The recent webinar Business Forward Strategies for Dental Practices presented by SVA covered several important dental-specific topics. One pertinent topic to what’s happening currently in practices is how busy is your practice right now. Most dental offices were severely disrupted this spring due to COVID-19. Many practices were forced to close for at least part… Continue Reading Minimizing the Impact of Scheduling Gaps

Is your waiting room looking like an empty football stadium? Plan now to fill up your fall schedule.

Most dental offices were severely disrupted this spring due to COVID-19.  Many practices were forced to close for at least part of March, April, and much of May, only seeing emergency cases.  Fortunately, practices were able to reopen and many are busy again.  Programs such as the PPP, EIDL, and the CARES Provider Relief Fund… Continue Reading Is your waiting room looking like an empty football stadium? Plan now to fill up your fall schedule.

Going contactless for payments

As dental offices adjust to COVID-19 realities, one area to minimize physical contact with patients is in the payment process. Use what you have Did you know that most credit card terminals that accept EMV chip cards also accept Contactless payments? Contactless cards and smartphone digital wallets (ie., ApplePay) are an option that most practices… Continue Reading Going contactless for payments