Dental practices are busier than ever! There is less time to take care of things like information technology problems and maintenance during regular business hours.
Many offices have addressed this by having a staff member or dentist take on the role of IT support. While having dedicated team members oversee IT support can be great, it is important to also have the right IT partner.
For example, if your IT network were to go down, does your in-office team member have the knowledge and resources to get the network back up and running in a timely manner?
Scenarios like this are why having a dedicated IT partner is so important in today’s digital dental office. Your IT partner can help decrease down time and get the office back up and producing quickly should your practice experience a problem.
How do you find the right IT company? While looking at your options, keep these questions in mind:
- How much industry knowledge does the company have?
- Do they know your dental software and digital equipment?
- What do their contracts look like?
- If you are unhappy with service, can you cancel it?
- Are they available after hours?
- Will your staff work well with them?
In the end, choosing the right IT partner is all about trusting in a mutually-agreed upon plan and communicating throughout the term of the relationship. Your IT partner will be very important when it comes to your practice’s success — now and in the future.
Professional Services – a for-profit division of the WDA has staff and information to help with any questions on IT support services. Please call 800-243-4675 or visit their website at www.dentalrecord.com for more information