As dental offices adjust to COVID-19 realities, one area to minimize physical contact with patients is in the payment process.
Use what you have
Did you know that most credit card terminals that accept EMV chip cards also accept Contactless payments? Contactless cards and smartphone digital wallets (ie., ApplePay) are an option that most practices don’t even know that they can accept; look for a contactless symbol on your equipment. Note that while your terminal may be capable, your processor might need to update the device’s software to enable the capability. Contactless card payments start like normal transactions but allow patients to hover their card or smartphone near the card reader rather than touching the device. Money will change hands without actually touching hands. You might even consider eliminating having patients sign the receipt, as Mastercard and Visa no longer mandate this step. However, a signed receipt provides protection for you in the event of a chargeback (a charge disputed by the cardholder); being able to produce a signed receipt for the transaction will always go a long way to answering any such complaint! Therefore, you must weigh the relative risks for yourself.
Accept payments securely on your website
Taking payments securely through your website can be easy and inexpensive; Best Card’s online system gives every office a secure way to accept payments without any buildout cost or secure payment hosting fees. Best of all, using those secure payment pages can also extend to emailed invoices. Those same systems also usually allow for recurring payments if you offer patients payment plans.
Reach out to someone who can help
Best Card is the WDA’s newly endorsed credit card processor and we save the average practice $3,256 per year (24%) on processing fees. We’re happy to explain payment options. Call 877-739-3952 or email a recent statement to [email protected].
